Terugbetalingsbeleid

Return Period:

You have 14 days from the date of receiving your item to request a return. To be eligible, the item must be in perfect condition, unworn, with tags, in its original packaging, and accompanied by proof of purchase.

To start a return, contact us at: support@zgservices.nl

Return Address:

request a address via email : support@zgservices.nl . 

Items sent back without a prior return request will not be accepted. Once approved, we will provide a shipping label and instructions on how and where to send the package.

---

Damaged or Incorrect Items:

Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

---

Exceptions / Non-Returnable Items:

Perishable goods (such as food, flowers, or plants)

Customized or made-to-order products

Personal care items or cosmetics

Hazardous materials, flammable liquids, or gases

Sale items or gift cards

For questions regarding specific items, please contact us before purchase.

---

Exchanges:

The fastest way to receive the desired item is to return the original item and, once accepted, place a separate order for the new item.

---

European Union 14-Day Cooling-Off Period:

For shipments within the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must remain in its original condition, with tags, packaging, and proof of purchase.

---

Refunds:

Once your return is received and inspected, we will notify you of the refund approval. If approved, the refund will be issued automatically to your original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.

If more than 15 business days have passed since approval, contact us at support@zgservices.nl